Privacy and terms

This page details our privacy policy, cookies, terms of use, and other details about this website.

Many of our policies are developed and assessed at group level (ED&F Man Commodities). Use these links to jump to the desired section.

Privacy policy
Terms of use
Cookies statement
Website credits

ED&F Man Privacy Policy

1. THIS POLICY

1.1. This Privacy Policy is issued by E D & F Man Holdings Limited, identified as Controllers in the table in Section 13 below (together, the “Group”, “we”, “us” or “our”), and is addressed to individuals outside our organisation with whom we interact, including visitors to our websites (our “Sites”), customers, Personnel of corporate customers and vendors, and other recipients of our services (together, “you”). Defined terms used in this Policy are explained in Section 14 below.

1.2. This Policy may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or changes in applicable law or regulation. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make in accordance with the terms of this Policy.

2. PROCESSING YOUR PERSONAL DATA

2.1. Collection of Personal Data: We collect Personal Data about you from a variety of sources as follows:

(A) when you provide it to us (for example, where you contact us via email or telephone, or by any other means);

(B) in the ordinary course of our relationship with you (for example, in the course of managing your transactions or during the on-boarding process);

(C) that you choose to make public, including via social media (for example, we may collect information from your social media profile(s), to the extent that you choose to make your profile publicly visible);

(D) from third parties who provide it to us (for example, your employer; our customers; credit reference agencies; and law enforcement and regulatory authorities);

(E) from third parties, where you purchase any of our products or services through such third parties;

(F) when you visit any of our Sites or use any features or resources available on or through a Site. When you visit a Site, your device and browser may automatically disclose certain information (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to a Site and other technical communications information), some of which may constitute Personal Data.

2.2. Creation of Personal Data: We create Personal Data about you, such as records of your interactions with us, and details of your accounts, subject to applicable law and regulation.

2.3. Relevant Personal and Sensitive Personal Data: The categories of Personal Data about you that we may Process, subject to applicable law, are as follows:

(A) personal details: given name(s); preferred name(s); nickname(s), gender; date of birth; age; marital status; Social Security or national insurance number; passport number(s); other government issued number(s) (tax identification number(s); driving licence number(s)); nationality; lifestyle and social circumstances; images of passports, driving licences and signatures; authentication data (passwords, mother’s maiden name, challenge/response questions and answers, PINs, facial and voice recognition data); photographs; visual images; and personal appearance and behaviour;

(B) family details: names and contact details of family members and dependents; contact details: address; telephone number; email address; and social media profile details;

(C) employment details: industry; role; business activities; names of current and former employers; work address; work telephone number; work email address; and work-related social media profile details;

(D) education history: details of your education and qualifications;

(E) financial details: billing address; bank account numbers; credit card numbers; cardholder or accountholder name and details; instruction records; transaction details; and counterparty details;

(F) views and opinions: any views and opinions that you choose to send to us, or publish about us (including on social media platforms); and

(G) Electronic Identifying Data: IP addresses; cookies, activity logs, online identifiers, unique device identifiers, and geolocation data.

2.4. Processing your Sensitive Personal Data: We do not seek to collect or otherwise Process your Sensitive Personal Data except where:

(A) the Processing is necessary for compliance with a legal obligation (for example, to comply with any relevant diversity reporting obligations);

(B) the Processing is necessary for the detection or prevention of crime (including the prevention of fraud) to the extent permitted by applicable law and regulation;

(D) the Processing is necessary for the establishment, exercise or defence of legal rights;

(E) we have, in accordance with applicable law, obtained your explicit consent prior to Processing your Sensitive Personal Data (as above, this legal basis is only used in relation to Processing that is voluntary- it is not used for Processing that is necessary or obligatory in any way); or

(F) processing is necessary for reasons of substantial public interest and occurs on the basis of an applicable law that is proportionate to the aim pursued and provides for suitable and specific measures to safeguard your fundamental rights and interests.

2.5. Purposes for which we may Process your Personal Data: The purposes for which we may Process Personal Data, subject to applicable law are:

(A) AML/KYC: fulfilling our regulatory compliance obligations, including ‘Know Your Client’ checks and confirming and verifying your identity (including by using credit reference agencies), screening against government, supranational bodies (including but not limited to the European Union, the Office of Foreign Assets Control and the United Nations Security Council) and/or law enforcement agency sanctions lists, internal sanctions lists and other legal restrictions;

(B) Client on-boarding: on-boarding new clients and compliance with our internal compliance requirements, policies and procedures;

(D) Provision of products and services to you: administering relationships and related services; performance of tasks necessary for the provision of the requested services: communicating with you in relation to those services;

(E) Marketing / Prospecting. communicating with you via any means (including via email, telephone, text message, social media, post or in person) subject to ensuring that such communications are provided to you in compliance with applicable law: and maintaining and updating your contact information where appropriate;

(F) Operation of our Sites: operation and management of our Sites; providing content to you: displaying advertising and other information to you: and communicating and interacting with you via our Sites.

(G) IT operations: management of our communications systems, operation of IT security/IT security audits;

(H) Health and safety: health and safety assessments and record keeping: and compliance with related legal obligations;

(I) Financial management sales: finance; corporate audit; and vendor management;

(J) Research, conducting market or customer satisfaction research: and engaging with you for the purposes of obtaining your views on our products and services;

(K) Security: physical security of our premises (including records of visits to our premises and CCTV recordings); and electronic security (including login records and access details, where you access our electronic systems);

(L) Investigations: detecting, investigating and preventing breaches of policy, and criminal offences, in accordance with applicable law;

(M) Legal compliance: compliance with our legal and regulatory obligations under applicable law;

(N) Legal proceedings: establishing, exercising and defending legal rights;

(O) improving our products and services: identifying issues with existing products and services: planning improvements to existing products and services; and creating new products and services; and / or

(P) Risk Management Audit: compliance, controls and other risk management.

2.6. The legal basis on which we may perform Processing of your Personal Data: The legal basis on which we may Process Personal Data, subject to applicable law are:

(A) the Processing is necessary in connection with any contract that you may enter into with us, or which we are required to take prior to entering into a contract with you;

(B) we have a legitimate interest in carrying out the Processing for the purpose of improving our products or services (to the extent that such legitimate interest is not overridden by your interests or fundamental rights and freedoms); and / or

(C) we have obtained your prior consent to the Processing (this legal basis is only used in relation to Processing that is entirely voluntary, it is not used for Processing that is necessary or obligatory in any way).

3. DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

3.1. We may disclose your Personal Data to other entities within the E D & F Man Group, for legitimate business purposes (including providing services to you and operating our Sites), in accordance with applicable law. In addition, we may disclose your Personal Data to:

(A) you and where appropriate, your family, your associates and your representatives;

(B) clients and customers of our businesses;

(D) anti-fraud services;

(E) Governmental, legal, regulatory, or similar authorities, ombudsmen, and central and/or local government agencies, upon request or where required, including for the purposes of reporting any actual or suspected breach of applicable law or regulation;

(F) accountants, auditors, financial advisors, lawyers and other outside professional advisors to the Group, subject to binding contractual obligations of confidentiality;

(G) debt-collection agencies and tracing agencies;

(H) data aggregation services;

(I) accreditation bodies;

(J) third party Processors (such as payment services providers; shipping companies; etc.). located anywhere in the world. subject to the requirements noted below in this Section 3;

(K) any relevant party, claimant, complainant, enquirer, law enforcement agency or court, to the extent necessary for the establishment, exercise or defence of legal rights in accordance with applicable law;

(L) any relevant party for the purposes of prevention. investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including safeguarding against and the prevention of threats to public security in accordance with applicable law;

(M) any relevant third-party acquirer(s) if we sell or transfer all or any relevant portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation);

(N) the press and the media; and / or

(O) voluntary and charitable organisations.

3.2. Our Sites may use third party plugins or content. If you choose to interact with any such plugins or content, your Personal Data may be shared with the third-party provider of the relevant social media platform. We recommend that you review that third party’s privacy policy before interacting with its plugins or content.

3.3. If we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to: (i) only Process the Personal Data in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law.

4. INTERNATIONAL TRANSFER OF PERSONAL DATA

4.1. Because of the international nature of our business, we may need to transfer your Personal Data within within the Group, and to third parties, as noted in Section 3 above, in connection with the purposes set out in this Policy. For this reason, we may transfer your Personal Data to other countries that may have different laws and data protection compliance requirements, including data protection laws of a lower standard to those that apply in the country in which you are located.

4.2. Where we transfer your Personal Data to other countries, we do so because of:

(A) adequacy decisions;

(B) suitable Standard Contractual Clauses; and / or

4.3. If you want to receive more information about the safeguards applied to international transfers of personal data, please use the contact details provided in Section 12 below.

5. DATA SECURITY

5.1. The Group has implemented appropriate technical and organisational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law and regulation.

5.2. You are responsible for ensuring that any Personal Data that you send to us is sent securely.

6. DATA ACCURACY

6.1. We take reasonable steps designed to ensure that:

(A) your Personal Data that we Process is accurate and, where necessary, kept up to date; and

(B) any of your Personal Data that we Process that is inaccurate (having regard to the purposes for which they are Processed) is erased or rectified without delay.

6.2. From time to time we may ask you to confirm the accuracy of your Personal Data.

7. DATA MINIMISATION

We take reasonable steps designed to ensure that Personal Data that we Process is limited to the Personal Data reasonably required in connection with the purposes set out in this Policy.

8. DATA RETENTION

8.1. The Group takes reasonable steps designed to ensure that your Personal Data is only Processed for the minimum period necessary for the purposes set out in this Policy. The criteria for determining the duration for which we will retain your Personal Data is as follows:

(A) we will retain copies of your Personal Data in a form that permits identification only for as long as:

(i) we maintain an ongoing relationship with you (for example, where you are a recipient of our services, or you are lawfully included in our mailing list and have not unsubscribed); or

(ii) your Personal Data is necessary in connection with the lawful purposes set out in this Policy, for which we have a valid legal basis (for example, where your Personal Data is included in a contract between you and the Group, and we have a legitimate interest in processing those data for the purposes of operating our business and fulfilling our obligations under that contract; or where we have a legal or regulatory obligation to retain your Personal Data); and

(B) the duration of:

(i) any applicable limitation period under applicable law or regulation (for example, any period during which any person could bring a legal claim against the Group in connection with your Personal Data, or to which your Personal Data may be relevant); and

(ii) an additional three (3) month period following the end of such applicable limitation period (so that, if a person brings a claim at the end of the limitation period, we are still afforded a reasonable amount of time in which to identify any Personal Data that are relevant to that claim); and

(C) if any relevant legal claims or regulatory investigations are applicable to your Personal Data, the Group may continue to Process your Personal Data for such additional periods as are necessary in connection with such claim or investigation.

8.2. During the periods noted in paragraphs (B)(i) and (B)(ii) above, the Group will restrict its Processing of your Personal Data to storage of, and maintaining the security of the data, except to the extent that the data needs to be reviewed in connection with any legal claim, or any obligation under applicable law or regulation.

8.3. Once the periods in paragraphs (A) – (C) above, each to the extent applicable, have concluded, we will either:

(A) permanently delete or destroy the relevant Personal Data;

(B) archive your Personal Data so that it is beyond use; or

9. YOUR LEGAL RIGHTS

9.1. Subject to applicable law, you have a number of rights regarding the Processing of your Personal Data, including:

(A) the right to request access to, or copies of, your Personal Data that we Process or control, together with information regarding the nature, processing and disclosure of those Personal Data;

(B) the right to request rectification of any inaccuracies in your Personal Data that we Process or control;

(i) erasure of your Personal Data that we Process or control; or

(ii) restriction of Processing of your Personal Data that we Process or control;

(D) the right to have your Personal Data that we Process or control transferred to another Controller, to the extent applicable;

(E) where we Process your Personal Data with your consent, the right to withdraw that consent;

(F) the right to lodge complaints with a Data Protection Authority regarding the Processing of your Personal Data by us or on our behalf.

9.2. This Policy does not affect your statutory rights.

9.3. Subject to applicable law, you may also have the following additional rights regarding the Processing of your Personal Data:

(A) the right to object, on grounds relating to your particular situation, to the Processing of your Personal Data by us or on our behalf; and

(B) the right to object to the Processing of your Personal Data by us or on our behalf for direct marketing purposes.

9.4. To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Policy, or our Processing of your Personal Data, please use the contact details provided in Section 12 below.

10. COOKIES

A cookie is a small file that is placed on your device when you visit a website (including our Sites) which records information about your device, your browser and, in some cases, your preferences and browsing habits. The Group may Process your Personal Data through cookie technology, in accordance with our Cookie Policy.

11. DIRECT MARKETING

11.1. The Group may Process your Personal Data to contact you, primarily by mail and email and on occasion by telephone, so that we can provide you with information concerning products and services that may be of interest, provided that we have first obtained your consent, to the extent required by, and in accordance with, applicable law and regulation.

11.2. If you do not wish to receive marketing communications from us you can opt out at any time by contacting your usual contact within the Group. After you unsubscribe, we will not send you further promotional emails, but we may continue to contact you to the extent necessary for the purposes of any services you have requested.

12. CONTACT DETAILS

12.1 If you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of Personal Data by the Group, please contact your regular Group contact or dataprotection@edfman.com

12.2 For the purposes of our adherence to GDPR, we have updated and implemented various additional policies and guidelines which are connected to this policy, these include:

(A) The Group Third Party Transfer Policy;

(B) The Group Data Breach Policy;

13. DEFINED TERMS

“Controller”: The entity that decides how and why Personal Data is Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws.
“Company Data”: Any type of information created, received, or transmitted in the transaction of Company business, including Personal Data, regardless of physical format.
“Customers” or “Clients”: Parties with whom the Group enters into contractual arrangements, whether as a provider or recipient of products or services.
“Data Breach”: A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Company Data or the physical, technical, administrative or organisational safeguards that we or our third-party service providers put in place to protect Company Data.
“Data Protection Authority”: An independent public authority that is tasked with overseeing compliance with applicable data protection laws.
“Data Manager”: The appointed individual responsible for each Controller.
“Data Subject”: A living, identified or identifiable individual about whom we hold Personal Data.
“E D & F Man Group” or the “Group”: All direct and indirect subsidiaries of E D & F Man Holdings Limited
“Personal Data”: Information in any format from which a Data Subject can be (directly or indirectly) identified. Personal Data includes both factual Information and statement of opinion relating to a Data Subject.
“Process”, “Processed” or “Processing”: Any activity that involves the use of Personal Data whether or not by automated means. It includes obtaining, recording or holding the data, or carrying out any operation or set of operations on the data including consulting, organising, amending, retrieving, using, disclosing, aligning or combining, erasing or destroying it. Processing also includes transmitting or transferring Personal Data to third parties.
“Personnel”: All current, former and prospective directors, officers, consultants, employees, temporary staff, individual contractors, interns, secondees and other personnel.
“Processor”: Any person or entity that Processes Personal Data on behalf of the Controller (other than employees of the Controller).
“Sensitive Personal Data”: Personal Data about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, or any other information that may be deemed to be sensitive under applicable law or regulation.

Terms of Use

Our agreement

By using or subscribing to our site you agree to these terms of use. We reserve the right to revise the content of our site (including the services offered by us) and these terms of use by posting the amendments on this site.

By continued access to and use of our site, you agree to any such amendments. We also reserve the right to seek all remedies available at law and in equity for violations of these terms of use, including the right in our sole discretion to deny access to our site or any part of it without notice and to decline to provide the service to any user.

Individual non-commercial use

You are only authorised to visit, view and to retain a single copy of pages of this site solely for your own individual use and internal business purposes, and you shall not duplicate, download, publish, modify or otherwise distribute or exploit any material on this site for any purpose other than for your own individual, noncommercial use unless otherwise specifically authorised by us.

Access to password protected/secure areas

Access to and use of password protected and/or secure areas of this site is restricted to authorised users only. Unauthorised individuals attempting to access these areas of the site may be subject to prosecution.

Downloading information

If you download any information from this site, you agree that you will not copy it or remove or obscure any copyright or other notices or legends contained in any such information.

Exclusions and limitations

The information on this site is provided ‘as is’. We make no representations or warranties of any kind whatsoever with respect to this site or its contents and disclaim all such representations and warranties.

Certain information and services on this site may include materials and information from third parties over which we have minimal or no control. Furthermore the information contained in this site may contain technical inaccuracies or typographical errors. We therefore cannot, and do not, guarantee, represent or warrant to you that this site, its contents and related graphics published in this site are accurate or complete and/or appropriate to you or your business.

All liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Neither we, any of our affiliates nor any of our respective directors, officers or employees, nor any other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

We will not be responsible for any loss or damage that could result from interception by third parties of any information made available to you via this site. You agree that each of these limitations is reasonable having regard to the nature of our site and in particular given that when you purchase information, goods or services through our site you will enter a separate contract with the supplier in each case.

None of the above exclusions or limitations shall affect any statutory or other rights under English law which are not capable of being excluded. However, in such case our obligation, where permitted by law, will be limited to the re-supply of our site, goods or services to you. Each of the above exclusions or limitations shall be construed as a separate, and severable, provision of these terms of use.

Third-party information

The information, opinions and data on this site provided by third parties have been obtained from sources believed to be reliable, but we cannot guarantee their accuracy, validity, timeliness or completeness for any particular purpose.

Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice or other content.

Use of links

Certain links, including hypertext links, in our site will take you outside our site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content.

We are not responsible for the content or other provisions of any website outside our site and expressly disclaim any and all liability related to such contents or provisions. We prohibit caching, unauthorized hypertext links to this site and the framing of any information and content including any software programs available on or through this site (content).

We reserve the right to disable any unauthorized links or frames, and specifically disclaim any responsibility for the content available on any other websites linked to this site. Access to any other websites linked to this site is at your own risk.

Technological failures

System response times may vary due to a variety of factors. We shall not be liable in any way for any inaccuracy, error or delay in or omission of any information or the transmission or delivery of any information, or for any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, or for any non-performance or interruption of information due to any act or omission, or for any force majeure (including but without limiting the generality of the foregoing flood, extraordinary weather condition, earthquake or other act of God, fire, war, insurrection, riot, labour dispute, accident, action of government, communications, power failure or equipment or software malfunction) or any other cause beyond our reasonable control.

Use of your information

You agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.

Ownership and intellectual property

All rights in the design, text, graphics and other material on or supporting our site and the selection or arrangement thereof are our property or the property of our licensors or other third parties , and are protected by intellectual property rights laws.

For purposes of these terms of use, the term ‘intellectual property rights’ means, collectively, rights under patent, trademark, copyright and trade secret laws, any applications or registrations relating to such rights, and any other Intellectual property or proprietary rights recognized in any country or jurisdiction worldwide, including, without limitation, moral rights and similar rights.

You acknowledge that you do not acquire any ownership rights by virtue of downloading material from this site, and you may not resell any of the products or services (or any part thereof) appearing on this site. All rights not expressly granted hereunder are expressly reserved. We also reserve the right to remove or disable access to any content or other materials that violate or allegedly infringe a party’s intellectual property rights.

Deep links

You may not ‘deep-link’ to this site, meaning that you will not create, post, display, publish or distribute any link to any page other than the front (home) page of this site for any purpose, unless specifically authorised by us to do so.

Security, cracking and hacking

You may not violate or attempt to violate the security of this site or any of the products or services described herein. We reserve the right to investigate occurrences which may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who have participated in such violations.

You agree that it is your responsibility to install anti-virus software and related protections against viruses or other computer programming routines or engines that are intended to damage, destroy, disrupt or otherwise impair a computers functionality or operation which may be transferred to your computer via this site.

Framing and miming

You may not frame this site or any page or portion of this site by calling content from within the site to appear to a user as part of a page on another website, whether within a visible frame or inline by framing without a border around the framed content, without our prior written consent.

Compliance with laws

You may use this site only for lawful purposes. This site and the products and services described herein are subject to, and you agree that you shall at all times comply with, all applicable local, national, and international laws, statutes, rules, regulations, ordinances and the like applicable to the use thereof.

This obligation includes, without limitation, your agreement to comply with all industry- specific regulations and rules relating to the export of technical and other data from the United Kingdom (and from your country if you are not located in the United Kingdom) and your agreement not to export or re-export any such data or any other content or materials in violation of such laws, rules or regulations without first obtaining all necessary licenses, consents and approvals therefor, as well as authorisation therefor from us.

Regulatory considerations

We may monitor data as may be necessary to meet regulatory requirements. You permit us by any reasonable and appropriate means to verify that you have complied with these terms of use and you agree to cooperate fully with any such verification process.

Location of site

This site and all information contained in it (other than links to third-party websites) resides in London (United Kingdom).

If there is any conflict between these terms of use and specific terms appearing elsewhere on this site (including local house rules) then the latter shall prevail. If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.

These terms of use shall be governed by and interpreted in accordance with the laws of England and Wales.

Cookies statement

We are committed to protecting your privacy. Before providing us with any of your details, please read the following information, which explains our policy regarding the personal information we collect about you.

As well as the information you submit to us through this site, we may collect information about visits to this site. We collect information on the page browser access. In collecting information about visits to this site, we may use cookies to identify the visitors. This information enables website publishers to do useful things like find out whether a computer has visited the site before. It can help us improve the design and layout of our sites, provide you with a better online user experience and help us analyse the profile of our visitors.

We gather information on the relative popularity of each page, the average number of pages accessed by visitors, the number of emails sent or files downloaded and the average time spent on the site. For example: if on a previous visit you went to our home page, we might find this out from your cookie and highlight home page information on your second and later visits. None of this information is linked back to you as an individual.

A cookie is a small piece of text that often includes an anonymous unique identifier that is sent to your browser from a website’s computer and stored on your computer’s hard drive. Most browsers will automatically accept a cookie but it is possible to set your browser to notify you before it is sent, at which point you can accept or reject it.

Setting your computer to reject cookies means that certain personalised services cannot then be provided to you and accordingly you may not be able to take full advantage of all of our features. But you can still browse our website anonymously until such time as you wish to register for one of our services. Each browser is different, so check the ‘help’ menu of your browser to learn how to change your cookie preferences.

For more information on cookies visit aboutcookies.org.

Credits

This website was developed by Grom Digital and Anbod.io.

The photographs come from Volcafe entities and staff around the world, as well as some used with permission of our partners. In a few cases, we have used Creative Commons images and credited these accordingly.

The flag graphics are public domain, courtesy of Flagpedia.net.